Practice Lead, Digital Workplace, SharePoint, and Teams at Punchcard Systems

At Punchcard, we’re in the process of inventing a new type of consulting agency, and we need great people to come along this journey with us. Our clients come to us to help them solve interesting challenges using technology. We’re scaling our team and are looking for a Digital Workplace Practice Lead (DWPL) to support the strategic development of the incredible platforms we build for our clients.

Reporting to the Technical Partner, the DWPL will hold a key role in developing and growing the digital workplace practice within Punchcard, working with clients to create and transform their digital workplaces using Microsoft 365 solution sets. The DWPL will function as a technical lead on assigned projects, provide researched strategy guidance, align the project with business requirements, scope and budget, implement solutions, and train and support end users.

What we need you to do:

In the course of your work, you’ll use different skills to advance your projects:

• Service Design & Strategy:
  • Conduct user interviews towards the goal of innovative and usable solutions;
  • Design facilitation workshops with clients;
  • Create service designs with project stakeholders that detail project requirements and deliverables; and
  • Define project documentation including design, build and operations guides, as well as the management processes and procedures.
• Business Analysis:
  • Ensure solutions adequately address business requirements and align with existing or proposed business processes;
  • Create stakeholder and delivery team alignment through well executed requirements that maintain disciplined project scope; and
  • Develop and present process roadmaps.
• Implementation:
  • Work as a subject matter expert to deliver projects from initiation through to successful implementation;
  • Introduce and onboard clients to partner platforms, such as Orchestry, to facilitate standard practice and application management for Microsoft 365;
  • Oversee the content migration into SharePoint sites with migration tools or manual procedures;
  • Perform testing of SharePoint and Teams sites or components throughout set up and migration;
  • Develop user guides and training material for various aspects of the SharePoint and Teams administration; and
  • Provide training and workshops for clients and stakeholders.
• Support:
  • Manage incoming support requests related to SharePoint and Teams administration;
  • Provide technical support for SharePoint users; and
  • Delegate work to development teams where needed.
• Additional Skills:
  • Assist in the sales and development roles from a technical perspective, through demos, presentations, and workshops; and
  • Keep abreast of relevant industry certifications and accreditations as aligned with key practices and technology partners.

Skills we expect you to bring:

• Demonstrate specific knowledge of the function and makeup of Microsoft SharePoint and Teams
• Bachelor’s Degree in Information Technology, Computer Science, or related field required
• A minimum of 3-5 years’ experience working as a subject matter expert in the Microsoft Technology stack
• Experience growing a practice
• Experience managing a team is a plus.
• A demonstrated ability to pitch and present new product ideas and change in product/process strategy to senior management.
• Microsoft Certifications will be beneficial e.g. Microsoft 365 Certified: Teamwork Administrator Associate
• Experience in Microsoft Power BI, Tableau or similar products is an asset.
• Experience using migration tools as well as custom scripts to migrate and populate content into SharePoint
• Experience with SharePoint migration and governance platforms, like AvePoint or Orchestry, is a plus
• Strong interpersonal skills to work collaboratively with a wide range of clients, both internal and external, from technical to non-technical, including presentation skills and technical documentation
• Strong organizational skills with a proven ability to successfully manage multiple responsibilities
• Strong attention to detail and a commitment to follow-through
• Background in startup desirable.

What else can you expect at Punchcard?

At Punchcard, we’re attempting to build something that changes the world; it’s a place where you will get to solve different and complex challenges, alongside other creative and passionate individuals, who work with respect, integrity, inclusivity, ownership, and mastery. Here, you’ll get:

• Engaging and challenging projects; if you want to do the same thing over and over again, Punchcard isn’t for you, but if like puzzles and solving problems, then you’re going to love it here.
• Competitive compensation and employee group benefits (including disability and life insurance, dental, and extended health).
• Flexible hours, a workplace dedicated to creativity, as well as a kitchen stocked with all the snacks you can think of—including the best coffee we can get.
• A highly collaborative work environment, which a group of people who love what they do.
• Opportunities for advancement, professional development, and the opportunity to be mentored by industry leaders.
• A cool place to work in the heart of downtown Edmonton right on 104th Street in the Ice District.
• The chance to work with and learn from passionate and highly skilled team members who work together to ensure everyone succeeds.

We always look for people who are comfortable wearing different hats, so don’t worry if you don’t think you’re a perfect fit for the role – we’re still interested in hearing from you.

At Punchcard, we are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.